Sunday, June 10, 2007

Governance

Well I must share this experience on how effective governance control reduces to inefficient buerocratic controls.
This happened in a small airport, where I had gone to attend a conference.

While boarding the plane we were called in, by row numbers. Only hitch was, the plane being small, we were taken in a bus to the plane. So we were boarding the bus in sequence of our row numbers and not the plane. Once in the bus, people sat wherever they wanted to. Once they got out of the bus to board the plane, they were in random order. This defeated the whole purpose of boarding by row number.

Boarding plane in a order of row numbers makes it very efficient when passengers board the plane directly. But in case of boarding by bus, either the procedure needs to be changed to have desired effect or abandoned.

I think there is an important lesson in this, for people who design governance controls, for systems.

No comments:

Sunday, June 10, 2007

Governance

Well I must share this experience on how effective governance control reduces to inefficient buerocratic controls.
This happened in a small airport, where I had gone to attend a conference.

While boarding the plane we were called in, by row numbers. Only hitch was, the plane being small, we were taken in a bus to the plane. So we were boarding the bus in sequence of our row numbers and not the plane. Once in the bus, people sat wherever they wanted to. Once they got out of the bus to board the plane, they were in random order. This defeated the whole purpose of boarding by row number.

Boarding plane in a order of row numbers makes it very efficient when passengers board the plane directly. But in case of boarding by bus, either the procedure needs to be changed to have desired effect or abandoned.

I think there is an important lesson in this, for people who design governance controls, for systems.

No comments: